It's vacation time. There'll be reduced support from August 2nd until August 16th. Please be patient and don't send multiple mails for the same issue, if you don't get a reply within our usual response time. We'll get things done as soon as possible. Support may vary depending on your country.
If you need your tournament approved before mid August, be sure to register it in the next days. If you need a Premium account, be sure to choose Paypal. Bank transfers won't be checked in the next 2 weeks. If you upgrade your membership and your tournament still shows a limit, run the "Change tournament data" form in the organizer panel once. This will check the Premium state for the event.